Shipping & Returns

Delivery MethodFee
Standard Delivery (Colombo) 1–2 DaysRs. 350
Standard Delivery 3–5 DaysRs. 450

Delays may occur due to invalid addresses or other causes.

International Shipping

Unfortunately, we do not ship internationally.

Any Issues

Please contact us for any issues regarding your delivery.

info@fitfamilie.com

Visit:

General Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may return it for an exchange or refund.

Please add the following details clearly outside your return parcel.

  • Your address
  • Your Phone Number
  • Our address – 138/7 Pamunuwilla, Goanwala, Kelaniya
  • Mobile number – 0740873222

Refund Policy

To be eligible for a refund, return the product within 07 days of purchase. Products returned after 07 days or in damaged condition are not eligible.

Eligible conditions:

  • Returned in original packaging
  • Unused and undamaged
  • Original tags included

Non-refundable items:

  • Digital items
  • Personalized items
  • Change of mind

After we receive your product, our team will inspect and process your refund to the original payment method. Delivery charges are not refunded.

Exchange Policy

Products may be exchanged for a different size within 07 days, subject to availability.

Eligible conditions:

  • Returned in original packaging
  • Unused and undamaged
  • Original tags included

If the replacement is unavailable, store credit valid for 4 months will be issued.

Each item may be exchanged one time, provided all conditions are met.

How to Initiate a Return

For any return, refund, or exchange request, contact us via:

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Refund Policy

If your product is defective, damaged, incorrect, or incomplete at delivery, contact us within 14 days.

Eligible conditions:

  • Original packaging
  • Unused and undamaged
  • Original tags (if applicable)

Refunds not accepted if:

  • You change your mind
  • Your circumstances change
  • You find cheaper products elsewhere

Exceptions — cannot be returned or exchanged:

  • Digital Items
  • Personalized Items

After receiving your product, our team will inspect and process your refund to the original payment method.